Legal

Privacy Policy

Last updated: June 2026

VALOR Collective ("we," "us," or "our") is committed to protecting the privacy of our clients, members, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at valorcollective.ca or use our services.

By accessing our website or using our services, you consent to the practices described in this policy. If you do not agree, please do not use our website or services.

Information We Collect

We may collect the following types of personal information:

  • Contact Information: Full name, email address, phone number, and mailing address.
  • Service Information: Details provided through intake forms, including service type requested, preferred dates, locations, and special requirements.
  • Membership Information: Account credentials, membership tier, payment history, and billing details.
  • Payment Information: Credit card or payment details processed securely through our third-party payment processor (Squarespace Payments / Stripe). We do not store full credit card numbers on our servers.
  • Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our site, collected through cookies and analytics tools.
  • Donation Information: Name, email, and payment details when contributing to The VALOR Protection Fund.

How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our services.
  • Process bookings, membership sign-ups, and payments.
  • Communicate with you regarding service requests, scheduling, and account updates.
  • Process donations to The VALOR Protection Fund.
  • Improve our website, services, and client experience.
  • Send relevant updates about our services (you may opt out at any time).
  • Comply with legal obligations and protect our rights.

How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption, and all payment processing is handled by PCI-compliant third-party processors.

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

  • Service Delivery: With our vetted security personnel to the extent necessary to fulfill your service booking.
  • Payment Processing: With our payment processor (Squarespace Payments / Stripe) to process transactions.
  • Legal Requirements: When required by law, regulation, or legal process.
  • Business Protection: To protect the rights, safety, or property of VALOR Collective, our clients, or the public.

Cookies and Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and collect usage data. You can control cookie preferences through your browser settings. We use Squarespace Analytics to understand how visitors interact with our site. This data is aggregated and does not personally identify individual users.

Your Rights

Under applicable Canadian privacy legislation (including PIPEDA), you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information (subject to legal retention requirements).
  • Withdraw consent for communications at any time.
  • Cancel your membership and request removal of your account data.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Membership and booking records are retained for a minimum of 3 years following the end of the client relationship for legal and safety purposes.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website or services after changes constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

VALOR Collective Email: info@valorcollective.ca Phone: 780-934-7782 Greater Edmonton Area, Alberta, Canada